Personalised support. Proven outcomes.
Nurse-led, CIW-regulated home support designed around patient choices. We help families across North Wales achieve continuity, safer transitions, and better outcomes.
Who we support
- Complex physical health (e.g. spinal injury, acquired brain injury)
- Long-term & neurodegenerative conditions
- Learning disability & autism
- Ventilation, enteral feeding, and other complex packages
- Rehabilitation, reablement & community living
- Daytime, waking night, sleep-ins, and respite care
All packages are tailored to assessed needs and individual goals.
Commissioning pathways
Continuing NHS Healthcare (CHC)
We provide end-to-end delivery for complex, health-led care packages, managing all clinical and operational aspects under our nurse-led governance framework.
Local Authority funding & Direct Payments
We empower client choice by managing recruitment, training, payroll, and compliance, while the individual and their family direct the support.
Joint-funded packages
Our integrated approach ensures seamless support where needs span both health and social care, fostering collaboration between all stakeholders.
Short-term & step-down
We facilitate timely hospital discharges and deliver reablement or time-limited interventions to stabilise individuals safely at home.
Governance & CIW compliance
CIW Regulation & Oversight
Fully regulated by Care Inspectorate Wales, ensuring compliance with national standards.
Clinical Governance & Nurse-Led Supervision
Our nurse-led model provides robust clinical oversight for all care packages.
Safer Recruitment
Rigorous DBS checks, right-to-work confirmations, and reference verifications for all staff.
Training & Competency
Bespoke, role-specific training with mandatory refresh cycles and competency sign-offs.
Safeguarding & Incident Reporting
Clear protocols for safeguarding, incident management, and learning from events.
Medicines Support
Strict processes for medication documentation, audits, and administration where applicable.
Risk Assessment & Care Planning
Dynamic risk assessments and person-centred care plans with defined review cadences.
Information Governance
Secure data handling compliant with UK GDPR and DPA 2018.
Business Continuity
Robust plans for emergency escalation and service continuity.
Outcomes & reporting
Continuity of Care
% of planned hours delivered by the same core team.
Avoided Admissions
Tracking readmission rates within a 90-day period.
Satisfaction (PREMs/PROMs)
Measuring client and family satisfaction.
Visit Reliability
Monitoring and minimizing missed or late visits.
Incident Closure
Timely resolution and application of learnings.
Bespoke Reporting
Custom reports tailored to commissioning needs.
We provide monthly dashboards, quarterly quality reports, and anonymised aggregate outcomes on request.
Costs & SLAs
Transparent Costs
Our rate-card bands are available on request, providing clear and transparent costs for all packages. We work with commissioners to deliver value and achieve outcomes efficiently.
Request rate cardMobilisation & Timelines
- Urgent Starts (staff identified): Mobilisation within 24 hours, fully compliant within 6 weeks.
- Standard starts (recruitment needed): New staff processing takes approx. 2 weeks. Overall recruitment time varies by area.
- Referral acknowledgement: within 1 business day.
- Initial feasibility review: within 3 business days.
Case studies
Hospital to home in 5 days
Rapid mobilisation of a complex care package for an individual with an acquired brain injury, enabling a safe and timely discharge.
Stabilising complex night support
Successfully recruited and trained a dedicated night team for a client with ventilation needs, ensuring consistent and skilled overnight care.