Privacy Policy

HomeCare Direct Wales ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and your rights regarding that data. We are registered with the Information Commissioner's Office (ICO) in the UK.

Information We Collect

We may collect and process the following data about you:

• Information you give us: This includes information submitted through our contact forms, referral forms, or career applications, such as your name, email address, phone number, and any other personal details you provide.
• Information from healthcare professionals: If a referral is made on your behalf, we will collect personal and sensitive health data necessary to assess and provide care.
• Technical Information: When you visit our website, we may automatically collect technical information, including your IP address, browser type, and information about your visit, through the use of cookies (if you provide consent).

How We Use Your Information

We use the information we hold about you in the following ways:

• To provide you with information and services that you request from us.
• To process and assess care referrals and deliver safe, effective, personalised care.
• To process job applications.
• To improve our website and ensure that content is presented in the most effective manner for you.
• To administer our site and for internal operations, including troubleshooting, data analysis, and security (where consent is given for analytics cookies).

Our legal basis for processing personal data is typically consent, legitimate interests, or for the performance of a contract (such as providing care services).

Your Rights

Under UK data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We only use non-essential cookies, such as those for Google Analytics, if you provide your explicit consent via our cookie banner.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at:

Email: dpo@homecaredirect.wales
Address: HomeCare Direct Wales, Mainetti House, Bedwell Road, Wrexham Industrial Estate, Wrexham, LL13 0TS.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).