Bringing The HCD Model to Wales: How It Works

"So how does it actually work?" It is the question we hear most. Here is the HCD Model, step by step.

You choose your team

You decide who supports you. That might be a family member, a friend or a neighbour: someone who already knows you, your routines, and what a good day looks like for you. If you don't have anyone in mind, we help you recruit locally, so it stays local people supporting local people.

We make the employment official

We employ your chosen Personal Assistants directly, on permanent contracts. They get holiday pay, sick pay, a pension, and the security of proper employment rather than zero-hours agency arrangements. We handle payroll, insurance and HR, along with everything else that comes with being a responsible employer, so your family doesn't have to.

We train to your needs

Every PA is trained to Care Inspectorate Wales standards, with the training shaped around the specific needs of the person they support rather than a generic induction. Where clinical tasks are involved, our nurses train, assess and formally delegate competencies, and they stay accountable for that clinical oversight.

Our nurses stay involved

This is nurse-led care. Our clinical team oversees every package on an ongoing basis, reviewing support plans, monitoring health needs, and adjusting as things change. You get the warmth of a support team you chose, with clinical rigour behind it.

You stay in control

Rotas, routines, how your days look: all of it is built around your answers, and revisited whenever you want to change something. Personalisation is the model, not a bolt-on to it.

The HCD Model has supported people across England for over 20 years through HomeCareDirect. HomeCare Direct Wales brings that same approach to Wales, regulated by CIW and delivered by local teams.

Curious whether it could work for your family? Book a free consultation via our contact form or on 0345 061 9000. No obligation, just a conversation about what's possible.